Know what activities that can be delegated and what not to delegate
	Identify the limitations to delegation
	Common causes of failure in delegation and assigning work
	Reasons employees resist delegated responsibility
	Reporting progress

 

	Various leadership theories
	Different types of leaders
	Evaluation of the various leadership styles, what will work best for you
	Finding your own management style

 

	What is motivation, what works and what doesn’t
	What employees say motivates them
	Inner motivation
	The difference between "morale" and "motivation"
	Understanding the dynamics of motivation
	Dealing with low morale

 

	Following up with what needs to be done
	Knowing how to resolve conflicts
	Why it is so important to be present and visible in the work area
	Becoming a pro-active rather than a re-active manager

 

	Fairness and avoiding favoritism
	Conflict resolution; what to do when problems arise
	Using constructive criticism
	Learning why it doesn’t always pay to get angry
	Dealing with employees problems and concerns