Lead persons: Identifying employee & co-worker types

Coaching

Communication and building effective communication habits

Deadly trap: Communication Complacency

The foremost communication skill: Concentration

Empathy (sensitivity), easy, but critical mental habit

Major communication barriers: Reifying, Stereotyping, Polarizing, Bypassing

Feedback: A fundamental for Communication

Listening skills

Learning how to communicate effectively with your subordinates (individually, and as a group)

Knowing how to handle tough questions

Team building, creating good team players, and emphasizing teamwork

Communicating as a team

Working with people from other departments

How to accept responsibility for your people or your department’s performance

Know how your department’s work affects other departments

Dealing with people who criticize your department

Ways to get the resources you need

Dealing with office politics

Know simple strategies how to deal with complains

Time management: Scheduling your workload, finding a daily routine that works for you

Planning and scheduling your staff to avoid excessive overtime